FAQs

FREQUENTLY ASKED QUESTIONS

Your One-Stop Shop for Teacher Planners, Bookmarks, Stickers, Notepads, and More

1. What products does your store offer?

We provide a variety of products primarily tailored for teachers with a specialized focus on serving the dynamic needs of high school/secondary teachers. Our products include teacher planners, bookmarks, stickers, notepads, and more.

2. Are your teacher planners suitable for all grade levels?

Our teacher planners are specifically designed for high school teachers. However, they may be suitable for middle-school and upper-elementary educators as well.

3. Is it possible to order teacher planners throughout the year?

The annual pre-sale campaign (March-June) is the best moment to order a copy of your teacher planner to ensure you receive it before back to school. It is possible to place an order past the pre-sale campaign until stocks run out. See the product description to learn more about our processing time.

If you purchase other items besides the planner, these will be shipped at the same time as your ordered planner.

What is your refund policy?

All sales are FINAL. Returns and exchanges are not possible.

However, we want you to be completely satisfied with your purchase. Please contact us immediately if you encounter any issues with your order.

If your order (product) is defective, please contact us immediately. You have two days after your order was delivered to verify your package and contact us if you notice any issues. After two days, we are no longer able to resolve the issue.
We are not responsible for lost or stolen packages.
We are not responsible for lost packages due to incorrect mailing address provided at checkout.
If a package is returned to us as undeliverable, you will be charged the necessary shipping fees, if applicable.
If you accidentally ordered the wrong teacher planner (ex. French instead of English or vice-versa), inform us about your new choice as soon as possible (ideally within 2h).
Digital downloads are not refundable.

1. Do you ship everywhere in Canada and the U.S.?

Yes, shipping is available everywhere in Canada and in most states in the United States: California, Florida, Maine, Montana, New Hampshire, New Mexico, New York, South Carolina, Texas, Vermont, and Wisconsin.

Shipping fees are calculated at checkout. Please note that shipping fees and delivery times may vary based on your location.

3. Do you offer international shipping?

International shipping is currently unavailable.

IMPORTANT NOTICE: Customs and Import Taxes & Delivery Deposit

VAT and any customs and import taxes (if applicable) are the buyer's responsibility. We are not responsible for delays caused by customs or withheld packages at customs.

3. Why does processing orders* take more time?

Our products are handmade, and orders are processed as they come in. We keep a limited number of products in stock, and most of our creations are made to order, allowing us to carefully manufacture them and to limit excess waste.

*We require 2-14 days to process most orders. Typically, it takes 2-3 days.

*We may be able to ship your order the next business day.

4. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order. International orders ship without a tracking number.

Please note that stickers and bookmarks are mailed in a regular envelope without a tracking number. If you order these along with other sizeable products, your order will be sent as a parcel with a tracking number.

How do you ensure sustainable practices in the production of your products?

Our planners are printed on FSC-certified paper, ensuring responsible forest management.
Most of the materials used for assembling, packaging, and shipping our products are recyclable.
We also use carbon-neutral shipping to reduce our ecological footprint.
We maintain a minimal stock of products, and most of our products are made to order in our workshop, allowing us to control waste and optimize resource usage.

Our goal is to minimize our environmental impact while providing you with quality products.

1. What promotional offers do you provide?

You will receive 10% off your first purchase when you sign up for our mailing list.
By shopping with us, you also earn points that you can collect and use for future purchases.
We offer seasonal discounts, which we may announce on our website, social media, or through exclusive offers to our mailing list subscribers.
You benefit from free shipping on certain products in the BUNDLES collection.

All these promotional offers are subject to change without notice.

2. Do you offer bulk discounts for schools or educational institutions?

Certainly! We provide special discounts on teacher planners for bulk orders. Please refer to the product description or contact us for more information.

Wishing to order other products in bulk?

Please reach out to us for more information on bulk pricing and customized solutions for your educational institution or company.

Paying with a cheque (Only in Canada)

This payment method is reserved for schools and school service centers. If you wish to place a group order (multiple planners) for your teaching or non-teaching staff at your school, you can now pay with a cheque (offline payment).

You cannot use this payment method if the names of your school and/or school board, your principal, the school's address, and phone number do not appear on the order.

Please make your cheque payable to KINGA CANA (Créations KingA+) and send it to the address listed on your invoice. Your order will be processed only when we have received your payment. You have 10 business days for us to receive your cheque. After 10 days, we will proceed with cancelling your order.

Do not hesitate to contact us for further information.

Do you have any further questions?

You can reach us via email at info@creationskingalus.com or by using the contact form on our website. We are here to assist you with any questions, concerns, or inquiries.

Feel free to reach out to us if you have any additional questions or if there's anything else we can help you with!

PLANNERS AND STATIONERY AGENDAS ET PAPETERIE

FAQs

Your One-Stop Shop for Teacher Planners, Bookmarks, Stickers, Notepads, and More

3. Is it possible to order teacher planners throughout the year?

The annual pre-sale campaign (March-June) is the best moment to order a copy of your teacher planner to ensure you receive it before back to school. It is possible to place an order past the pre-sale campaign until stocks run out. See the product description to learn more about our processing time.

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FAQs

Your One-Stop Shop for Teacher Planners, Bookmarks, Stickers, Notepads, and More

3. Is it possible to order teacher planners throughout the year?

​

The annual pre-sale campaign (March-June) is the best moment to order a copy of your teacher planner to ensure you receive it before back to school. It is possible to place an order past the pre-sale campaign until stocks run out. See the product description to learn more about our processing time.